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Thread: Charging the Customer

  1. #1
    Donor Homme Generique is on a distinguished road
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    Charging the Customer

    Sales department takes in a job that is supposedly "print ready," say a PDF or other file, and quotes accordingly.

    The file comes in, and it is full of errors: RGB instead of spot colors, embedded uneditable graphics, etc.

    I kick back the job to sales, letting them know that the file needs work and the price needs to be adjusted. Sales says just fix the file, no charge.

    How many of you 1) just fix the file if you can, even if it takes 2 hours, or 2) reject the job because the customer is in effect trying to get you to do free design work?

  2. #2
    Junior Member Jazz2 is on a distinguished road
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    It's depends of your payment:
    - by hour - do it;
    - in other case - reject.

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