Anyone else run into this issue?
Client sent in a file that contained a newspaper logo. We proofed client approved, we plated and printed. Client emails a few days after they get the job and say a logo disappeared, but was on the original file.
We investigate and find the logo only thing is we didn't see it. We view everything in "output preview mode" in Acrobat Pro. The logo actually appears if you do not have the output preview on. So needless to say we never seen the logo. All that printed was a rectangle blue bar.
In your opinion what is the best course of action to take with the client?