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Thread: PDF qualify report attachment issue (Prinect 2017)

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    Junior Member zmej is on a distinguished road
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    PDF qualify report attachment issue (Prinect 2017)

    Hi colleagues.

    I have a fresh installation of 2017 workflow with all the updates existing so far (up to PWF_17.00.00464.00056.rup). It runs perfectly but on some PDF files if fails to attach qualify PDF report properly. All I can see in "attachment" window of Acrobat is "Unknown" of reasonable size (circa 100k). Attachment can not be opened nor saved. Tried in Acrobat 9, Acrobat XI and DC. That's a real nuisance. :(

    Does anybody had the same problem?
    Maybe there is some another RUPs I don't know of? Thanks.

  2. #2
    Junior Member zmej is on a distinguished road
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    I've managed to resolve this issue.

    The root of the problem belongs to an incorrect handling of cyrillic characters in Prinect. All the files with "Unknown" attachment were named in cyrillic.

    So, here is the treatment: just replace files C_1250.NLS, C_1252.NLS, C_1253.NLS, C_1254.NLS and C_1255.NLS with C_1251.NLS (in folder C:\Windows\System32). The file names should remain original, but the content must be of 1251. So when the Windows will reach for any of those codepages, she will get the data from 1251.

    File replacement should be done in Safe Mode. Also you have to give the proper rights to the user (files are owned by TrustedInstaller and even the Administrator user have R/O rights to them).

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