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Thread: Need help with old Heidelberg Prinergy Connect 2.1

  1. #1
    Junior Member virtualcarlos1 has a spectacular aura about virtualcarlos1 has a spectacular aura about
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    Need help with old Heidelberg Prinergy Connect 2.1

    Prinergy will not run. Oracle database error. Does any know how to fix?
    Running on W2K on IBM Netfinity 7100 box.

  2. #2
    PRC Member Kanishk will become famous soon enough
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    Quote Originally Posted by virtualcarlos1 View Post
    Prinergy will not run. Oracle database error. Does any know how to fix?
    Running on W2K on IBM Netfinity 7100 box.
    what is the error..

  3. #3
    Junior Member virtualcarlos1 has a spectacular aura about virtualcarlos1 has a spectacular aura about
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    Here is a capture from the diagnostics.

    Quote Originally Posted by Kanishk View Post
    what is the error..
    Thanks for taking a look Kanishk.

    ************************************************** **********
    The Araxi System Log Server is starting Wed Mar 13 12:58:32 2013.
    New log file D:\Prinergy2.0.4\CreoAraxi\system\log\Araxi006.log started 13Mar13 14:58:33.031-CST (local time = UTC -0800) on PRINERGY for Araxi Customer
    E 13Mar13 14:58:34.828-CST [2480.3404] PRINERGY ARAXI PChangeJobShare.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:58:34.828-CST [2480.3404] PRINERGY ARAXI PChangeJobShare.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:58:34.828-CST [2480.3404] PRINERGY ARAXI PChangeJobShare.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    d 13Mar13 14:58:48.687-CST [2168.1892] PRINERGY ARAXI checknerkconfig checknerkconfig.cmd(190): DetermineIniFile: inifile: D:\Prinergy2.0.4\CreoAraxi\bin\checknerkconfig.ini
    E 13Mar13 14:58:52.765-CST [2168.1892] PRINERGY ARAXI PCleanDbOnStart.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:58:52.781-CST [2168.1892] PRINERGY ARAXI PCleanDbOnStart.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:58:52.781-CST [2168.1892] PRINERGY ARAXI PCleanDbOnStart.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:58:52.781-CST [2168.1892] PRINERGY ARAXI PCleanDbOnStart.main DBPS_CleanupDatabaseOnStartUp.cpp(119): Fatal error initializing database
    E 13Mar13 14:58:52.781-CST [2168.1892] PRINERGY ARAXI PCleanDbOnStart.main APPL_Application.cpp(233): Araxi exception 1004050 caught from Main: Fatal error initializing database
    E 13Mar13 14:58:56.265-CST [1680.2352] PRINERGY ARAXI PChangeJobShare.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:58:56.281-CST [1680.2352] PRINERGY ARAXI PChangeJobShare.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:58:56.281-CST [1680.2352] PRINERGY ARAXI PChangeJobShare.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    i 13Mar13 14:58:58.015-CST [3112.3236] PRINERGY ARAXI PLicMonD PLicMonD.py(500): LicMon: The Prinergy License Monitor daemon is starting
    i 13Mar13 14:58:58.296-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(1195): systemmon: The Prinergy Disk Monitor daemon is starting
    d 13Mar13 14:58:58.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] Debug: 1
    d 13Mar13 14:58:58.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] DiskScanInterval: 60
    d 13Mar13 14:58:58.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] WarningRepeatInterval: 60
    d 13Mar13 14:58:58.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] DefaultLowThreshold: 5%
    d 13Mar13 14:58:58.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] DefaulHighThreshold: 10%
    d 13Mar13 14:58:58.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] StatusReportInterval: 3600
    d 13Mar13 14:58:58.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] EnableEventLogNotification: 1
    d 13Mar13 14:58:58.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] EnableMacNotification: 1
    d 13Mar13 14:58:58.328-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] EnablePrinergyNodeNotification: 1
    d 13Mar13 14:58:58.328-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] EnableDesktopNotification: 1
    d 13Mar13 14:58:58.328-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] EnablePeriodicStatusReports: 0
    d 13Mar13 14:58:58.328-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] DatabaseSizeScanInterval: 86400
    d 13Mar13 14:58:58.328-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DiskMon] DatabaseSizeHighThreshold: 10
    d 13Mar13 14:58:58.328-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DatabaseLogfile] DatabaseLogfileScanInterval: 600
    d 13Mar13 14:58:58.328-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DatabaseLogfile] DatabaseLogfileDeleteInterval: 86400
    d 13Mar13 14:58:58.343-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DatabaseLogfile] DatabaseLogfileSize: 1
    d 13Mar13 14:58:58.343-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DatabaseLogfile] DatabaseLogfileRetainNumber: 5
    d 13Mar13 14:58:58.343-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DatabaseAlertLogfile] DatabaseAlertLogfileInfo:
    d 13Mar13 14:58:58.343-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DatabaseAlertLogfile] DatabaseAlertLogfileWarn:
    d 13Mar13 14:58:58.343-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DatabaseAlertLogfile] DatabaseAlertLogfileError: ORA-
    d 13Mar13 14:58:58.343-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [DatabaseLogfile] DatabaseTraceFileRetainSeconds: 604800
    d 13Mar13 14:58:58.343-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [NotifyLogfile] NotifyLogfileDeleteInterval: 7200
    i 13Mar13 14:58:58.359-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(1052): BuildDriveList: monitoring drives C: D: E: F:
    d 13Mar13 14:58:58.359-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [C:] Debug: 1
    d 13Mar13 14:58:58.359-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [C:] LowThreshold: 5%
    d 13Mar13 14:58:58.375-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [C:] HighThreshold: 10%
    d 13Mar13 14:58:58.375-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [D:] Debug: 1
    d 13Mar13 14:58:58.375-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [D:] LowThreshold: 5%
    d 13Mar13 14:58:58.375-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [D:] HighThreshold: 10%
    d 13Mar13 14:58:58.375-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [E:] Debug: 1
    d 13Mar13 14:58:58.375-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [E:] LowThreshold: 5%
    d 13Mar13 14:58:58.375-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [E:] HighThreshold: 10%
    d 13Mar13 14:58:58.375-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [F:] Debug: 1
    d 13Mar13 14:58:58.390-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [F:] LowThreshold: 5%
    d 13Mar13 14:58:58.390-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(733): GetConfigVal: [F:] HighThreshold: 10%
    E 13Mar13 14:58:58.500-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(944): OracleOnPrinergyStartup: Error connecting to Oracle to perform startup activities.
    i 13Mar13 14:58:58.500-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(1149): MonitorDrivesAndDatabase: Current drive status:
    Drive C: Total: 31.2 MB, Free: 12.0 MB (38.4%), Low thr: 1.6 MB (5.0%), High thr: 3.1 MB (10.0%)
    Drive D: Total: 5.99 GB, Free: 1.02 GB (17.0%), Low thr: 306.7 MB (5.0%), High thr: 613.4 MB (10.0%)
    Drive E: Total: 8.91 GB, Free: 3.55 GB (39.8%), Low thr: 456.3 MB (5.0%), High thr: 912.6 MB (10.0%)
    Drive F: Total: 135.6 GB, Free: 132.1 GB (97.4%), Low thr: 6.78 GB (5.0%), High thr: 13.56 GB (10.0%)
    E 13Mar13 14:58:58.593-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(1012): OracleSizeMonitor: Error connecting to Oracle to check on database size: Exception in process 2352, thread 1680
    Traceback (innermost last):
    File "PSystemMonD.py", line 958, in OracleSizeMonitor
    N
    File "\creo_oem\x86\Python\contrib\DigitalCreations\DCO racle\DCOracle\ociCurs.py", line 202, in execute
    out=self._describe(ft)
    File "\creo_oem\x86\Python\contrib\DigitalCreations\DCO racle\DCOracle\ociCurs.py", line 102, in _describe
    if rc!=1007: self._error()
    File "\creo_oem\x86\Python\contrib\DigitalCreations\DCO racle\DCOracle\ociCurs.py", line 81, in _error
    raise error, (rc, oci_.OracleErrorMessage(self._c.lda, rc))
    oci.error
    i 13Mar13 14:58:58.609-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(1159): MonitorDrivesAndDatabase:
    Next database periodic status report due in 86400 sec
    E 13Mar13 14:58:58.625-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(835): ScanSingleOracleLogFile: [D:\Ora816\rdbms\trace\creoALRT.log]ORA-1507 signalled during: ALTER DATABASE CLOSE NORMAL...
    E 13Mar13 14:58:58.625-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(835): ScanSingleOracleLogFile: [D:\Ora816\rdbms\trace\creoALRT.log]ORA-214 signalled during: alter database mount...
    i 13Mar13 14:58:58.625-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(898): OracleLogFileDelete: Checking for obsolete file under D:\Ora816
    i 13Mar13 14:59:00.343-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(905): OracleLogFileDelete: Checking for obsolete file under D:\WINNT
    i 13Mar13 14:59:04.328-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(912): OracleLogFileDelete: Checking for obsolete file under D:\Prinergy2.0.4\CreoAraxi
    i 13Mar13 14:59:08.500-CST [3452.412] PRINERGY ARAXI PMainDirectoryD.main APPL_CorbaServerApplication.cpp(302): The Prinergy Main Directory Daemon is starting.
    E 13Mar13 14:59:08.718-CST [3452.412] PRINERGY ARAXI PMainDirectoryD.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:08.718-CST [3452.412] PRINERGY ARAXI PMainDirectoryD.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:59:08.718-CST [3452.412] PRINERGY ARAXI PMainDirectoryD.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:08.718-CST [3452.412] PRINERGY ARAXI PMainDirectoryD.main MDIR_Application.cpp(640): Fatal error initializing database.
    i 13Mar13 14:59:11.140-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(921): OracleLogFileDelete: Deleting old Oracle trace files under D:\Ora816\rdbms\trace
    i 13Mar13 14:59:11.156-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(870): NotifyLogFileDelete: D:\Prinergy2.0.4\IonaOrbacus\config\NotificationSe rvice.config
    d 13Mar13 14:59:11.265-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(535): StateChange: Drive C: oldstate: DISKSPACESTATE_UNKNOWN (0) newstate: DISKSPACESTATE_HIGH
    d 13Mar13 14:59:11.281-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(452): ReportStatus: Drive C: Total: 31.2 MB, Free: 12.0 MB (38.4%), Low thr: 1.6 MB (5.0%), High thr: 3.1 MB (10.0%)
    d 13Mar13 14:59:11.281-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(535): StateChange: Drive D: oldstate: DISKSPACESTATE_UNKNOWN (0) newstate: DISKSPACESTATE_HIGH
    d 13Mar13 14:59:11.281-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(452): ReportStatus: Drive D: Total: 5.99 GB, Free: 1.02 GB (17.0%), Low thr: 306.7 MB (5.0%), High thr: 613.4 MB (10.0%)
    d 13Mar13 14:59:11.296-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(535): StateChange: Drive E: oldstate: DISKSPACESTATE_UNKNOWN (0) newstate: DISKSPACESTATE_HIGH
    d 13Mar13 14:59:11.296-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(452): ReportStatus: Drive E: Total: 8.91 GB, Free: 3.55 GB (39.8%), Low thr: 456.3 MB (5.0%), High thr: 912.6 MB (10.0%)
    d 13Mar13 14:59:11.296-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(535): StateChange: Drive F: oldstate: DISKSPACESTATE_UNKNOWN (0) newstate: DISKSPACESTATE_HIGH
    d 13Mar13 14:59:11.312-CST [2352.1680] PRINERGY ARAXI PSystemMonD PSystemMonD.py(452): ReportStatus: Drive F: Total: 135.6 GB, Free: 132.1 GB (97.4%), Low thr: 6.78 GB (5.0%), High thr: 13.56 GB (10.0%)
    i 13Mar13 14:59:28.625-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main APPL_CorbaServerApplication.cpp(302): The Device and Service Server Module is starting.
    i 13Mar13 14:59:28.671-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Archive
    i 13Mar13 14:59:28.671-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:ColorMatchOnPrinergy
    i 13Mar13 14:59:28.671-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:CTM-Transform
    i 13Mar13 14:59:28.671-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:ImportExport_Prinergy
    i 13Mar13 14:59:28.687-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Marks
    i 13Mar13 14:59:28.687-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:NormalizeOnPrinergy
    i 13Mar13 14:59:28.687-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:OptimizeOnPrinergy
    i 13Mar13 14:59:28.687-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Postscript Level 3
    i 13Mar13 14:59:28.765-CST [2744.2908] PRINERGY ARAXI PSpoolServerD.main APPL_CorbaServerApplication.cpp(302): The Araxi Spool Server is starting.
    i 13Mar13 14:59:29.156-CST [2216.2384] PRINERGY ARAXI PRegFileD.main RFIL_Application.cpp(216): The Araxi Registered File Server is starting.
    i 13Mar13 14:59:29.171-CST [2216.2384] PRINERGY ARAXI PRegFileD.main APPL_CorbaServerApplication.cpp(302): The Araxi Registered File Server is starting.
    i 13Mar13 14:59:29.437-CST [928.3280] PRINERGY ARAXI PFileD.main APPL_CorbaServerApplication.cpp(302): The Araxi File Server is starting.
    i 13Mar13 14:59:29.453-CST [928.3280] PRINERGY ARAXI PFileD.main iFILE_Server.cpp(155): The Araxi File Server is starting.
    E 13Mar13 14:59:29.593-CST [2216.2384] PRINERGY ARAXI PRegFileD.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:29.609-CST [2216.2384] PRINERGY ARAXI PRegFileD.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:59:29.609-CST [2216.2384] PRINERGY ARAXI PRegFileD.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:29.609-CST [2216.2384] PRINERGY ARAXI PRegFileD.main RFIL_Application.cpp(242): Fatal error initializing database
    i 13Mar13 14:59:29.671-CST [2512.2376] PRINERGY ARAXI PTaskTemplateD.main APPL_CorbaServerApplication.cpp(302): The Araxi Task Template Server is starting.
    i 13Mar13 14:59:29.687-CST [2512.2376] PRINERGY ARAXI PTaskTemplateD.main iTKPL_Main.cpp(213): The Araxi Task Template Server is starting.
    i 13Mar13 14:59:29.734-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:PrintLink
    i 13Mar13 14:59:29.750-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Proof_256
    i 13Mar13 14:59:30.609-CST [3332.1032] PRINERGY ARAXI PTaskD.main APPL_CorbaServerApplication.cpp(302): The Task Server Application is starting.
    i 13Mar13 14:59:30.625-CST [3332.1032] PRINERGY ARAXI PTaskD.main TAKS_Application.cpp(446): The Araxi Task Server Application is starting.
    i 13Mar13 14:59:30.687-CST [1856.1036] PRINERGY ARAXI PAutomationD.main APPL_CorbaServerApplication.cpp(302): The Araxi Automation Server is starting.
    i 13Mar13 14:59:30.765-CST [1856.1036] PRINERGY ARAXI PAutomationD.main iAUTS_Server.cpp(195): The Araxi AUTS Server is starting.
    i 13Mar13 14:59:30.781-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Proof_Thumbnail
    i 13Mar13 14:59:30.781-CST [2444.3192] PRINERGY ARAXI PImpositionD.main APPL_CorbaServerApplication.cpp(302): The Imposition Engine is starting.
    i 13Mar13 14:59:30.812-CST [2444.3192] PRINERGY ARAXI PImpositionD.main iIMPE_Server.cpp(247): The Imposition Server is starting.
    i 13Mar13 14:59:31.062-CST [2304.1824] PRINERGY ARAXI FINS.main APPL_CorbaServerApplication.cpp(302): The Araxi Font Installation Server is starting.
    i 13Mar13 14:59:31.093-CST [2304.1824] PRINERGY ARAXI FINS.main iFINS_Server.cpp(238): The Araxi Font Installation Server is starting.
    i 13Mar13 14:59:31.546-CST [2304.1824] PRINERGY ARAXI FINS.main iFINS_FINSImpl.cpp(141): System font path: \\PRINERGY\AraxiHome\CreoAraxi\data\Fonts
    i 13Mar13 14:59:31.546-CST [2304.1824] PRINERGY ARAXI FINS.main iFINS_FINSImpl.cpp(155): System default font:
    i 13Mar13 14:59:31.546-CST [2304.1824] PRINERGY ARAXI FINS.main iFINS_FINSImpl.cpp(157): Successfully constructed on PRINERGY
    E 13Mar13 14:59:31.578-CST [3332.1032] PRINERGY ARAXI PTaskD.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:31.578-CST [3332.1032] PRINERGY ARAXI PTaskD.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:59:31.578-CST [3332.1032] PRINERGY ARAXI PTaskD.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    i 13Mar13 14:59:31.578-CST [3332.1032] PRINERGY ARAXI PTaskD.main TAKS_Application.cpp(609): The Araxi Task Server is starting.
    i 13Mar13 14:59:31.656-CST [3332.3020] PRINERGY ARAXI PTaskD TAKS_TaskDestroyerThreadMain.cpp(76): Task Server task cleanup thread starting.
    i 13Mar13 14:59:31.734-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Purge
    i 13Mar13 14:59:31.734-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Register
    i 13Mar13 14:59:31.734-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Sequencer
    i 13Mar13 14:59:31.750-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Thumbnail-Prep
    i 13Mar13 14:59:31.750-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:Topsetter
    i 13Mar13 14:59:31.890-CST [3052.2192] PRINERGY ARAXI PThumbnailD.main APPL_CorbaServerApplication.cpp(302): The Prinergy Thumbnail Server is starting.
    E 13Mar13 14:59:32.062-CST [3332.1032] PRINERGY ARAXI PTaskD.main APPL_CorbaServerApplication.cpp(452): Unexpected exception during POA or servant initialization.User exception `CosNaming::NamingContext::NotFound'
    E 13Mar13 14:59:32.062-CST [3332.1032] PRINERGY ARAXI PTaskD.main APPL_CorbaServerApplication.cpp(505): Unknown fatal exception in server main loop
    E 13Mar13 14:59:32.062-CST [3332.1032] PRINERGY ARAXI PTaskD.main TAKS_Application.cpp(715): Unexpected exception.
    W 13Mar13 14:59:32.062-CST [3332.2820] PRINERGY ARAXI PTaskD.XCON_Callback XCON_JobSub.cpp(542): JobSub stopping because the connection to the Extreme coordinator has been closed.
    E 13Mar13 14:59:32.062-CST [3332.2332] PRINERGY ARAXI PTaskD TAKS_ThreadWatcher.cpp(171): Exiting the Task Server because the Job Sub thread died. Can't receive feedback from Extreme any more.
    i 13Mar13 14:59:32.093-CST [3456.2464] PRINERGY ARAXI PArchiveD.main APPL_CorbaServerApplication.cpp(302): The Prinergy Archive Server is starting.
    E 13Mar13 14:59:32.546-CST [3052.2192] PRINERGY ARAXI PThumbnailD.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:32.546-CST [3456.2464] PRINERGY ARAXI PArchiveD.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:32.546-CST [3052.2192] PRINERGY ARAXI PThumbnailD.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:59:32.546-CST [3456.2464] PRINERGY ARAXI PArchiveD.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:59:32.546-CST [3052.2192] PRINERGY ARAXI PThumbnailD.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:32.546-CST [3456.2464] PRINERGY ARAXI PArchiveD.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:32.546-CST [3052.2192] PRINERGY ARAXI PThumbnailD.main THMB_Application.cpp(191): Fatal error initializing database.
    E 13Mar13 14:59:32.562-CST [3456.2464] PRINERGY ARAXI PArchiveD.main ARCD_Application.cpp(187): Fatal error initializing database.
    i 13Mar13 14:59:32.531-CST [2820.2356] PRINERGY ARAXI PPdfFileD.main APPL_CorbaServerApplication.cpp(302): The Prinergy PDF File Server is starting.
    E 13Mar13 14:59:32.921-CST [2820.2356] PRINERGY ARAXI PPdfFileD.main iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:32.921-CST [2820.2356] PRINERGY ARAXI PPdfFileD.main DBIF_DBManager.cpp(529): DBIF_DBException attempting to access the database; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'; database service name = 'AraxiDBServer'; database user name = 'prinergy'
    E 13Mar13 14:59:32.921-CST [2820.2356] PRINERGY ARAXI PPdfFileD.main DBIF_DatabaseFactory.cpp(143): caught exception, class DBIF_UnRecoverableDBException error: [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor
    rw err = 5; db err #1 = 12514; db err #2 = 0; db msg #1 = 'AraxiDBServer'
    E 13Mar13 14:59:32.921-CST [2820.2356] PRINERGY ARAXI PPdfFileD.main PDFS_Application.cpp(249): Fatal error initializing database.
    i 13Mar13 14:59:33.046-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_ServiceFactory.cpp(554): Calling CreateService on non-local JTP:TrapOnPrinergy
    i 13Mar13 14:59:33.046-CST [916.2452] PRINERGY ARAXI PJobLauncherD.main APPL_CorbaServerApplication.cpp(302): The Prinergy Job Launcher Server is starting.
    i 13Mar13 14:59:33.062-CST [916.2452] PRINERGY ARAXI PJobLauncherD.main JOBL_Server.cpp(162): The JobLauncherServer is starting.
    i 13Mar13 14:59:33.171-CST [2472.2392] PRINERGY ARAXI PFileSummaryD.main APPL_CorbaServerApplication.cpp(302): The Prinergy Gneral File Summary Server is starting.
    i 13Mar13 14:59:33.187-CST [2472.2392] PRINERGY ARAXI PFileSummaryD.main GFSS_Application.cpp(186): The GFSS Server is starting.
    i 13Mar13 14:59:33.296-CST [168.3292] PRINERGY ARAXI PDeviceAndServiceD.main DASS_Server.cpp(258): The Device and Service Server is starting.
    i 13Mar13 14:59:33.718-CST [744.2448] PRINERGY ARAXI PHotFolderD.main APPL_CorbaServerApplication.cpp(302): The Araxi Hot Folder Server is starting.
    i 13Mar13 14:59:33.718-CST [744.2448] PRINERGY ARAXI PHotFolderD.main iSPHF_Server.cpp(248): The Araxi Hot Folder Server is starting.
    E 13Mar13 14:59:34.328-CST [2744.2700] PRINERGY ARAXI PSpoolServerD iSPLS_SplsImpl.cpp(3864): CORBA user exception thrown by binding to jkdr server resolve; User exception `CosNaming::NamingContext::NotFound'
    i 13Mar13 14:59:39.812-CST [3332.1032] PRINERGY ARAXI PTaskD.main TAKS_Application.cpp(202): The Araxi File Server is stopping.
    i 13Mar13 15:00:03.625-CST [2820.3456] PRINERGY ARAXI PYohoProxyServerD.main APPL_CorbaServerApplication.cpp(302): The Prinergy Yoho Proxy Server Daemon is starting.
    i 13Mar13 15:00:03.640-CST [2820.252] PRINERGY ARAXI PYohoProxyServerD YABS_Util.cpp(31): Creating XML RPC Server
    i 13Mar13 15:00:03.640-CST [2820.252] PRINERGY ARAXI PYohoProxyServerD YABS_Util.cpp(31): name=XmlRpcServer, port=58888, keep alive=200, max conn=1, timeout=15
    i 13Mar13 15:00:03.640-CST [2820.252] PRINERGY ARAXI PYohoProxyServerD YABS_Util.cpp(31): Initializing XML RPC Server (Abyss)
    i 13Mar13 15:00:03.640-CST [2820.252] PRINERGY ARAXI PYohoProxyServerD YABS_XmlRpcListener.cpp(44): Registering handlers
    i 13Mar13 15:00:03.640-CST [2820.252] PRINERGY ARAXI PYohoProxyServerD YABS_XmlRpcListener.cpp(57): Starting Yoho XML-RPC listener ...
    i 13Mar13 15:00:03.703-CST [1048.2992] PRINERGY ARAXI PInSiteProxyServerD.main APPL_CorbaServerApplication.cpp(302): The Prinergy InSite Proxy Server Daemon is starting.
    E 13Mar13 15:00:03.859-CST [3040.2384] PRINERGY ARAXI PCreateJacketOnStart.main APPL_Application.cpp(260): Unknown exception caught from Main
    E 13Mar13 15:00:03.921-CST [2820.3456] PRINERGY ARAXI PYohoProxyServerD.main APPL_CorbaServerApplication.cpp(452): Unexpected exception during POA or servant initialization.User exception `CosNaming::NamingContext::NotFound'
    E 13Mar13 15:00:03.921-CST [2820.3456] PRINERGY ARAXI PYohoProxyServerD.main APPL_CorbaServerApplication.cpp(505): Unknown fatal exception in server main loop
    E 13Mar13 15:00:03.921-CST [2820.3456] PRINERGY ARAXI PYohoProxyServerD.main YPYD_Application.cpp(662): Unexpected exception.
    E 13Mar13 15:00:03.921-CST [2820.3456] PRINERGY ARAXI PYohoProxyServerD.main APPL_Application.cpp(260): Unknown exception caught from Main
    i 13Mar13 15:00:04.093-CST [3040.1032] PRINERGY ARAXI PLocatorD.main LOCT_LocatorDaemon.cpp(222): The Araxi Locator Daemon is starting.
    i 13Mar13 15:00:04.203-CST [3008.2384] PRINERGY ARAXI dass_client.main DASC_Main.cpp(239): Using a timeout value of:600000 for StartAllServices call
    E 13Mar13 15:00:04.234-CST [168.1992] PRINERGY ARAXI PDeviceAndServiceD DASS_ServerImpl.cpp(746): Caught fatal exception!
    E 13Mar13 21:00
    E 13Mar13 15:00:04.234-CST [3008.2384] PRINERGY ARAXI dass_client.main DASC_Main.cpp(285): Corba call on DASS failed. CORBA System Exception : System exception `UNKNOWN'
    Locality: exception has been generated locally
    Completed: yes
    Minor code: 0x4f4d0001 (an unknown user exception was raised)
    W 13Mar13 15:00:18.546-CST [168.1988] PRINERGY ARAXI PDeviceAndServiceD.XCON_Callback XCON_JobSub.cpp(542): JobSub stopping because the connection to the Extreme coordinator has been closed.
    W 13Mar13 15:00:18.546-CST [168.1988] PRINERGY ARAXI PDeviceAndServiceD.XCON_Callback DASS_OpCon.cpp(309): The Coordinator is shutting down...

  4. #4
    PRC Member Kanishk will become famous soon enough
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    I think your system is virus infected.
    better you take backup & reinstall complete OS & software.
    Kodak certified antivirus only Symantec Endpoint Protection 11 or latest, but do not install any other antivirus. other antivirus is treated lots of services is think virus & remove it . after than your prinergy it stop or showing this type of errors.

  5. #5
    Junior Member virtualcarlos1 has a spectacular aura about virtualcarlos1 has a spectacular aura about
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    Thanks Kanishk.

    Quote Originally Posted by Kanishk View Post
    I think your system is virus infected.
    better you take backup & reinstall complete OS & software.
    Kodak certified antivirus only Symantec Endpoint Protection 11 or latest, but do not install any other antivirus. other antivirus is treated lots of services is think virus & remove it . after than your prinergy it stop or showing this type of errors.
    Doesn't sound like fun. Especially trying to find all the updates for 15 year old software.

  6. #6
    Junior Member lastmandangcing is on a distinguished road
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    so ,backup is important....

  7. #7
    Moderator Willburwilde has much to be proud of Willburwilde has much to be proud of Willburwilde has much to be proud of Willburwilde has much to be proud of Willburwilde has much to be proud of Willburwilde has much to be proud of Willburwilde has much to be proud of Willburwilde has much to be proud of
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    Prinergy cant access the Oracle DB server "AraxiDBserver" and therefore can't resolve the service name.

    iDBIF_ThrowDBException.cpp(96): A database-related error occurred; [SERVERERROR] Error from Server: ORA-12514: TNS:listener could not resolve SERVICE_NAME given in connect descriptor

    How many computers are Prinergy related wherever you are?
    Prinergy can run on multiple machines - primary and secondary - is the DB Server on? Or if on same primary machine there could be a firewall or tcpip or other general nerk issue.

    I don't know if Prinergy 2 has it but some where in the prog dir ie c:/creo/Prinergy/bin/
    There is a nerk tool which checks appropriate services are running and nerk config is correct.

    Run CHKDSK /r c: d: e: and reboot too.

    Failing that you have a corrupt DB which if Prinergy correctly installed with backups you should be able restore the Oracle DB.


    Or better yet upgrade your Prinergy!!!!!:P
    Last edited by Willburwilde; 06-09-2013 at 04:59 AM.

  8. #8
    Donor JimmyBgood is on a distinguished road
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    Prinergy Connect is not communicating with Oracle Database.

    Sometimes it happens when IPs are changed, but it looks like you need a Fresh Install, and the 2.1 version is quite useless rigth now.

    Is better to use instead a Harlequin Rip version 8 or higher and get the TIFF Downloader license for your Print Console on the Trendsetter.

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