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Thread: How to fix error when opening a PDF file with Acrobat Reader

  1. #1
    Junior Member linkinpa is on a distinguished road
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    How to fix error when opening a PDF file with Acrobat Reader

    Hi,

    I was opening a PDF file when this error message popped to my screen, see below. It was an attachment from the email and tried downloading it again. It was a very important document and I had no means to contact the sender for him to resend the attachment. Is there a workaround so I can open the file properly?


    Acrobat could not open ‘Reply Envelope.pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded.)

    To create an Adobe PDF document, go to the source application.

    Then print the document to Adobe PDF.

  2. #2
    Junior Member jolie is on a distinguished road
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    the one time i had this problem, it was an issue with the newest version of adobe acrobat pro. perhaps try a different pdf viewer (i'm not sure what you have access to - preview, if you have a mac, or another free one from somewhere) and see if that works.

    i've also heard that this is sometimes due to the way some email clients encode pdf documents, but i'm afraid i don't have the technical capacity to answer the problem if that's the case :( sorry about that.

  3. #3
    Junior Member linkinpa is on a distinguished road
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    ok, np.
    Thank your info !

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    Banned leo12leo is on a distinguished road
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    maybe you should try to download the pdf again, something went wrong by downloading?

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