We do the Prepress for a number of magazines that are printed at a large (unnamed) printer. In the past we have taken their press profiles and using Profilemaker, we compare our profile to theirs and create a new custom profile so that we can match their proofs/Press. The problem we are having is that this has not been done in some time as they claim that they "do not use custom profiles" only the default swop profiles that come in Creative Suite. To me this sounds like total BS. Does anyone have any experience in a situation like this? I am asking for their Proofer profile, which i dont think is unreasonable. Should I be asking for something else?
Any input would be appreciated